FAQ Troubleshooting

Connection Issues

• Check your API key is valid and not expired
• Verify your IP is whitelisted in the dashboard
• Ensure you're using the correct endpoint URL
• Check firewall settings allow outbound connections

Slow Performance

• Try connecting to a different geographical region
• Check your local network connection speed
• Reduce concurrent connection count if experiencing throttling
• Verify you're not hitting rate limits

Authentication Errors

• Regenerate your API key if compromised
• Check JWT token expiration time
• Verify request headers are correctly formatted
• Ensure you're using HTTPS for all API calls

Still Need Help?

If you're still experiencing issues, please contact our support team: